Swiss AviationTraining (SAT) will formally surrender its rights and entitlements as a Maintenance Training Organisation on 31 December 2016 and will transfer the management and conducting of all its technical training to Lufthansa Technical Training (LTT) with effect from 1 January 2017.

Your new contact for booking your training will now be Lufthansa Technical Training.

Thank you for the confidence and trust that you have placed in Swiss AviationTraining, and for the long-standing partnership we have enjoyed with you to date. We look forward to continuing our tried-and-trusted collaboration with you and LTT.

Contact Lufthansa Technical Training

Product & service training

Product & service training

Swiss AviationTraining provides excellent product and service training standards for cabin crew members of Swiss International Air Lines and many other high-profile international airlines. Taking account of the individual training needs of every airline, we provide specially tailored solutions. The training courses cater to the requirements of both new and experienced cabin crew members.

Our instructors are fully familiar with today’s high on-board service standards and have many years of personal experience that they continue to refresh on regular flight duty assignments.

Topics

A selection of possible training topics:

  • Customer care and passenger profiles
  • Working procedures in economy, business and first class
  • Food & beverage: gastronomy and oenology
  • Appearance and attitude
  • Selling skills (Duty Free on Board)
  • On-board announcements
  • Customer loyalty and frequent flyer programmes
  • Intercultural communication skills
  • Catering supply chain
  • Sales and marketing
  • Aviation-specific knowledge

Objectives

Participants are professionally trained and prepared for their various duties on board. All relevant aspects and specific needs of the respective airline are taken into account.

Requirements

Cabin crew members attending a training program must be employed by an airline.

Examinations & approvals

Examinations can be provided according to the airline’s specifications and certificates issued.

Duration

The duration of the training course will be determined in consultation with the respective airline. It can last from one to several days.